a. Customers need to check the product for damages before signing for receipt. If there are any problems, please contact Sheltent and provide the corresponding certification or proof. When signing receival for products, the customer needs to check whether the product is intact or undamaged. If left unchecked, it will be deemed that the customer considers that the product is functioning and not damaged. If the product is damaged during transportation, please contact Sheltent within 24 hours;

b. In the event that the customer sends a product to Sheltent without advance authorization from Sheltent’s after-sales team, Sheltent has the right to reject the package, and any loss or damage shall be covered by customer;

c. If the customer sends a product back to Sheltent by COD(cash-on-delivery) without authorization of Sheltent in advance, the package may be rejected due to payment failure; the customer shall bear any direct or indirect loss during this operation;

d. The customer shall send back the product to the specified and unique address according to instructions of the Sheltent service team. In the event that a product is sent to any other address by mistake, Sheltent shall not be responsible for the safety or transfer of product, even if the address is relevant to Sheltent;

e. The customer needs to make sure that the receiving addresses are correct and are updated. If the receiving address provided by the customer is wrong, or the recipient refuses to receive the product, the loss caused shall be covered by the customer.

f. Customs Clearance: Sheltent will not bear any customs clearances incurred.

This limited warranty policy only applies to Sheltent products purchased through Sheltent.com.